If you’re not completely satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery through our Returns Portal. 

Eligible Items:

  • Must be unworn, in new condition, and in their original shoeboxes
  • Final sale items and e-gift cards are not returnable
  • Shipping is non-refundable

Paperless Shipping:

We’ve gone paperless. There’s no packing slip in your box, but if you have questions or need to make a return, visit our Help Center or contact Customer Service anytime.

How to Return:

Option 1: Free & Fast In-person with Happy Returns (Preferred Method)

  • Visit any Happy Returns Bar location – thousands available nationwide
  • No box or label needed
  • Start your returns online to receive your QR code and instructions

Option 2: Mail-In Return

  • Start your return online and choose the “Mail” option to receive a prepaid shipping label
  • A $6.95 restocking fee applies per order and will be deducted from your refund
  • Print the pre-paid shipping label, attach it to the shipping box, and remove any old labels if possible
  • To ensure we can track your return and issue a refund, please use only our prepaid label, as we’re unable to process lost returns sent with other labels

Need help getting started? Start your return here or Contact Us – we’re happy to assist! 

Once your return has been received and processed, you’ll receive an email confirmation that your refund has been issued. 

  • In-Person Returns at a Happy Returns Bar:
    • Please allow up to 5 business days for the refund to appear on your original method of payment. 
  • Mail-in Returns:
    • Please allow up to 21 days for a refund to be processed and refunded to your original method of payment. 

Be sure to use a shipping method that provides a tracking number. We’re unable to issue refunds for returns without tracking. If it’s been more than 21 days and you haven’t received a refund or confirmation email, please Contact Us.

We don’t offer exchanges at this time. However, our Customer Service team is happy to help you place a new order, or you’re welcome to place one on your own at any time. 

Additional information regarding returns & refunds can be found at our Help Center.